Q1: What services does Onkore Payment Solutions offer?
A: Onkore provides a full suite of merchant payment services: card processing, ACH payments, e-check processing, mobile payments, online payments, and in-person point-of-sale (POS) solutions.
We position ourselves as a unified platform so you can accept, process, and settle payments through one provider.

Q2: Which industries do you serve?
A: Onkore works with businesses of all sizes across multiple industries including healthcare, retail, hospitality, and e-commerce.

Q3: How does pricing work with Onkore?
Guranteed up to 40% savings from your current provider. All features and integrations come standard with most merchant accounts.”
If you tell them about your business, they’ll evaluate how much you could save.

Q4: What payment methods and channels can I accept?
A: You can accept payments online (on your website or in-app) and in person (via POS/terminal). We integrate both traditional retail in-person terminals and e-commerce/mobility channels.

Q5: What about integration & equipment?
A: Onkore a fully integrated suite of payment products and that you can upgrade your point-of-sale configuration selecting a terminal that suits your requirements.
They also provide options for online payments and in-person payments via POS.

Q6: How secure is the service?
A: Onkore emphasizes reliability and security as part of their offering. For example: “fast and secure payment processing … enhanced security features to protect against fraud and data breaches.”
It’s a good idea to ask them specifically about encryption, tokenization, and PCI compliance when you get into contract details.

Q7: What are the benefits of working with Onkore?
A: Benefits include: simplified payment processing, improved cash flow management, unified payment channels, enhanced security, competitive pricing, and 24/7 customer support.

Q8: Is there a minimum commitment or long-term contract required?
No commitment needed.
However, as with many merchant services providers, you should review the terms carefully to see whether there are any lock-in clauses, termination fees, or minimum volumes.

Q9: How do I get started with Onkore?
A: Fill out the “Get Started” form on their website sharing some details about your business. A payments expert from Onkore will promptly reach out.
You can also email info@onkorepro.com.

Q10: How do I know whether Onkore can beat my current rates?
A: They guarantee to match or beat your current processing costs (with all their features included).
To verify this, provide your current rate/fee statements and volumes when you engage with us. Compare the total cost including monthly fees, terminal fees, transaction fees, and hidden costs.

Q11: Can Onkore support both online and in-store sales?
A: Yes. Onkore supports online/in-app payments and in-person payments via POS terminals, giving a unified platform for multiple sales channels.

Q12: What kind of reporting or analytics do I get?
A: ONKORE provides advanced reporting and analytics tools to help businesses better understand their payment processing data.
You should ask for a demonstration of their dashboard, export capabilities, real-time monitoring, and how it helps you reduce costs or improve cash flow.

Q13: Will it affect my existing hardware or software systems?
A: Onkore solutions fit the exact needs of our customer base and easy integration with existing systems.
Still, you should check compatibility with your POS system, e-commerce platform, and any third-party systems you use.

Q14: What kind of support is available?
A: Onkore offer 24/7 customer support.
Ask for specifics: live phone support hours, dedicated account manager, escalation paths, technical support metrics, etc.

Q15: Are there any hidden fees I should look out for?
A: With Onkore competitive pricing and transparency, you should always check for fees such as early termination, PCI non-compliance, chargebacks, equipment lease/purchase, monthly minimums, etc.
Ensure the proposal you receive clearly outlines all fees and the effective all-in cost.